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Reasons why people ask for help


Busy people sandwiched between older parents and their own children.

As Australia’s population continues to age, many people are becoming ‘sandwiched’ between their elderly parents and growing children.


Does this ring a bell? You are not the only one who feels this way. This is the regular balancing act that the so-called "sandwich generation" – the approximate 1.5 million Australians in their 40s and 50s who are juggling the conflicting roles of their own children, wife, job, and retired parents – is facing. This number is expected to rise as people live longer and have children younger. Because of the aging population, we can no longer believe that our own children would have flown the coop before our parents need assistance.


Not technology-minded

According to a Deloitte survey of Australian consumers conducted in 2016-17, 78 percent of seniors aged 65-75 and 82 percent of those aged 55-64 owned a smartphone.

A recent survey was undertaken and discovered that although many people own digital devices, they have only "moderate" interest in using them.

Many senior citizens who struggled with digital devices feel alone.


Seniors wanting to travel and not deal with day to day activities

It should feel like you're on a permanent holiday when you retire, savouring the freedom from responsibilities. In a recent survey, with the Claim My Pension community, the biggest benefit received from using Claim My Pension claim service was that they didn't have to visit a Centrelink office.

Dealing with Centrelink on a day-to-day basis can be frustrating and stressful.

When people used online resources to address basic issues, things became more complicated.


Wanting the application to be done right the first time like having a Centrelink guardian on their side.

It was further discovered that our customers'. felt the added benefit of using Claim My Pension

to remove the stress and anxiety away from them when dealing with government agencies. They were assured that all the processes and procedures were done right the first time and with as much ease as possible.


The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own inquiries.​ https://www.apia.com.au/apia-good-life/community-relationships/the-sandwich-generation.html

https://www2.deloitte.com/content/dam/Deloitte/au/Documents/technology-media-telecommunications/deloitte-au-tmt-mobile-consumer-survey-2017-211117.pdf




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